RETURNS & EXCHANGES

Returns & Refunds

We want you to feel comfortable with your B.Peachy purchase. Try your order for 45 days from delivery. If it isn’t right for you, contact us to request a return, exchange or refund.

Final-sale items and gift cards are nonrefundable, except where required by applicable consumer law.

How to start a return

Email contact@bpeachy.online with your order number, the item you’d like to return and the reason for your request. Let us know whether you’d prefer a refund or an exchange for a different size, colour or style.

Please contact us before sending anything back. We’ll review your request and provide the appropriate next steps and return instructions.

Return shipping

For returns due to a change of mind, size or style preference, customers are responsible for return shipping costs.

If your item arrives faulty, damaged or incorrect, email us with your order number and photos of the issue. B.Peachy will cover any required return shipping costs. Please contact us promptly so we can help resolve the problem.

Refunds

Once your refund is approved, we’ll refund the item’s purchase price to your original payment method.

Your bank or payment provider may take additional time to process the refund. If you haven’t received it within 15 business days of our refund confirmation, contact us at contact@bpeachy.online.

European Union customers

EU customers also have a 14-day right of withdrawal where applicable. Contact us within 14 days of delivery for instructions. Items returned under this right should be in their original condition, subject to applicable legal exceptions.

Your consumer rights

This policy does not limit your statutory consumer rights, including rights relating to faulty, damaged or incorrectly supplied goods.

Need a hand?

Email contact@bpeachy.online with any questions about returns, exchanges or refunds.